Refund and Returns Policy
We use a third part vendor to ship our products all refunds and returns must go through them only!
We cannot process or refund order, so if you are returning any items you must follow the directions below to return your item to our third party vendor printful.
How to return an item
Step 1. you must label it exactly how it is highlighted in yellow
Ship to: In care of Printful Returns ( Store Name: Art Freak Shirts)
Step 2. Choose the address that it closer to your location
11201 Ed Brown Rd, Charlotte, North Carolina, 28273
217 Wrangler Drive, Coppell, Texas 75019.
Step 3. Choose a carrier preferably the USPS
N.B. It’s not possible to use your own address for DHL shipments. All orders sent through DHL get returned to our facilities.
Step 4. Optional but we recommend adding tracking and signature
To ensure your package is not lost, stolen and to verify it was returned we highly recommend adding tracking and signature to your returns.
What Can be Returned.
Printful will cover all expenses if the error is on their part but will not respond to claims made out of buyer’s remorse. Do you like the product, but the size or color isn’t right? You can ask for an exchange, but this may cost you extra as Printful will charge the merchant an additional production fee.
While most Printful products are eligible for a return in case of errors, sealed goods like face masks or underwear will be disposed of immediately due to health and safety reasons. You won’t get compensation or a replacement for those items. Printful will cover all expenses if the error is on their part but will not respond to claims made out of buyer’s remorse.
Do you like the product, but the size or color isn’t right? You can ask for an exchange, but this may cost you extra as Printful will charge the merchant an additional production fee. While most Printful products are eligible for a return in case of errors, sealed goods like face masks or underwear will be disposed of immediately due to health and safety reasons. You won’t get compensation or a replacement for those items. click here
Refunds and How they are processed
All refunds shipping and returns are handled through our third party printing vendor printful If you have an issue or would like a refund please submit a claim no later than 4 weeks here please submit a problem report.
Third Party Vendor Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven’t registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.
